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Dispense errors are a big issue with many banks even in the wake of the current cash crunch.crisis in Nigeria
A lot of people have had to opt for electronic transfers via bank USSD codes, bank apps and internet banking since physical cash is now a scarce item.
I was amazed recently when a roadside bread retailer, at the point of paying for a loaf of bread, asked me if I was going to do a bank transfer or if I preferred a POS transaction. I opted for POS and the transaction was seamless. Amazing right?
However, these various channels are fraught with many challenges that have left so many customers of Deposit Money Banks (DMBs) in utter frustration. Some of these customers do not even know how to go about resolving these complaints. Some give up in the process of queueing up to fill Dispense Error form in the bank premises. Some can't even afford to get to the bank for want of time.
I have personally experienced all the above challenges with some of these DMBs and I am willing to share with you how I went about resolving them.
If you bank with GTBank and you recently experienced Dispense Error while trying to use a POS machine, an ATM, GTBank app, or their internet banking platform, do not fret as I will be showing you how you can log your complaint and get a reversal for your money within 48hours.
Please follow the steps below
1. Click the link below (or copy and paste in your browser)
https://gtmt.gtbank.com/DispenseWeb/DispenseErrorLogger.aspx
2. Type your GTBank account number or your GTBank account linked to your ATM card in the provided space;
3. Type the last six digits of your GTBank Debit Card
4. Select the Dispense Error date;
5. Click View Transactions
6. Select the transaction you are looking for by clicking VIEW
7. Select your bank (GTBANK)
8. Click LOG DISPENSE ERROR
Your issue should be resolved within 48 hours or even less.
You may please return here to share your result/testimony.
For First Bank customers, I will post yours in a couple of days. Please stay tuned.
Thank you.